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How it Works

The Dillas Diehards™ loyalty program is all about building community through Primo Quesadilla Meals. By enjoying your favorite Dilla, you’ll get to earn points with every purchase and get rewarded with free food, while also being the first to be in the know on exclusive offers and news about Dillas. As our program evolves, so will the benefits. It is our way of saying thank you for being a Diehard and loving our restaurant, while also being able to offer an upgraded ordering experience with more features and lower fees.

Sign up for Dillas Diehards™
The Dillas Diehards™ FAQ's

STEP 1

SIGN-UP

Download our App or
Order Online

STEP 2

Link your credit card

STEP 3

Buy Primo Quesadillas, sides & drinks

STEP 4

Earn and redeem Primo Perks!

Download now to join!

Dillas Diehards FAQs

Do you have an app?

Yes, you can order delivery and pick-up via our app. The app is available for download at the Apple App store and the Google Play store. You can also sign up for our loyalty program, Dillas Diehards, via our app.

Is there a difference in ordering on the Dillas app and website vs ordering through third-party services?

If you order direct from our app or website, you will get the best prices guaranteed. You can save money and avoid service and delivery fees by ordering directly through us. If you are a member of our loyalty program, you can also earn rewards on each purchase by ordering through our website and app rather than third party services.

What is Dillas Diehards?

Dillas Diehards™ is our loyalty program that allows you to order and re-order easily from our Mobile App all while earning points to redeem for Primo Perks. You’ll earn points with every purchase and get rewarded with free Dillas food items and, as we evolve the program — swag and cool experiences. It’s pretty simple; when you sign up, you’ll get a free chips & queso reward, and a free regular Dilla of your choice every year for your birthday. Once you’re signed up, every time you order you will earn rewards. This includes drive-thru, pick-up, delivery, and in-restaurant orders.

Are there any additional benefits to being a Dillas Diehard?
Yes, by downloading our app you will be the first to know about all the cool things happening at Dillas, including new locations on the horizon, as well as fun promotional items that may become avaailable throughout the year. If you join Dillas Diehards, you will join the Quesadilla Community where you will be brought into the fold on all things Dillas first!
Does my Dillas Diehard profile work for catering orders?
Dillas catering orders are not connected to Dillas Diehards loyalty at this time. To earn rewards, you must sign up through regular ordering.
How can I sign up for Dillas Diehards?
  1. Complete registration in web browser at signup.thanx.com/dillas/join
  2. Download the Dillas mobile app
      • Current app users will automatically receive the updated app version when they app store updates.
      • Please note there’s no guest check-out option in the app.

      If you already have a Thanx account, you will be prompted to sign in via a magic link to their email address.

Do my points expire?
Your points will expire at the end of each calendar year if you don’t use them by 12/31.
Where can I redeem my rewards?
You can redeem your rewards through the mobile app and online, as well as in restaurant. Rewards cannot be redeemed on third party ordering sites (e.g., Uber Eats, DoorDash, Grubhub, Postmates, etc.).
Which Dillas Quesadillas locations participate in Dillas Diehards?

Points can be earned and are redeemable for purchases of food and beverages online or at any of our locations.

Will I earn points on delivery orders?
No, points are not earned when orders are placed with a delivery service provider (e.g., UberEats, Favor DoorDash, Grubhub, Postmates, etc.) for pick-up or delivery.
Will I earn points on any non-food purchases?
Points are only earned on qualifying food and beverage purchases made at participating locations. Points will not be earned on the following at this time: Dillas merchandise (if availabile), catering orders, gift card purchases, taxes, and fees.
How do I redeem rewards?

Dillas Diehards reward remdemption is configured for in-restaurant and online redemption, which means you can redeem rewards if you place an order through the mobile app, online, or visit our restaurant. For online and mobile app redemption, you will…

  1. Add items to cart
  2. “Apply reward” from the cart
  3. Check-out
  4. Discount will be applied automatically

For in-restaurant redemption, you will…

  1. Pull up your rewards at checkout
  2. Select item you want to redeem
  3. Click redeem
  4. Show the visible QR code to the cashier (with the timer running underneath — the timer must be running and cannot be a screenshot)
  5. The cashier will scan the reward and the discount will be applied
Can I use multiple rewards at once?
Our current policy limits you to one reward redemption per purchase.
I redeemed my reward, where will I see my discount?
You will see the amount of the discount below the Subtotal of the order on your receipt if going through the drive thru, taking out, or dining in. If online, it will be in the same place on the the checkout screen.
Can I use my Try A Dilla, Try A Queso, or other promotional card on the mobile app or online?
Physical promo cards are redeemable for dine-in only and cannot be redeemed online or through the mobile app.
What are the terms for my Chips & Queso sign-up reward?

Offer valid for one (1) one free medium Chips & Queso. No purchase necessary. Valid for 7 days at any Dillas Quesadillas. Redeem at dillas.com, Dillas mobile app, or redeem with a Team Member at the time of check out. To redeem online or mobile app, add Reward to your cart and apply reward at checkout. Cannot be combined with any other offers. Offer has no cash value and is not valid with third-party take-out services.

What are the terms for my Free Dilla birthday reward?
Offer valid for one (1) free Reg. Dilla for dine-in or take-out. No purchase necessary. Valid for 7 days after your birthday at any Dillas Quesadillas. Redeem at dillas.com, the Dillas mobile app, or redeem with a Team Member at the time of check out. To redeem online or mobile app, add Reward to your cart and apply reward at checkout. Cannot be combined with any other offers. Offer has no cash value and is not valid with third-party take-out services.
Why can't I link my card for in-store purchases?
When you enroll a card for in-store purchases we send the card number directly from your phone to the card network (Visa, MasterCard, Amex) and they enroll it. They then notify us that your card was enrolled (they don’t send us the card number itself). When you attempt to add a card, it’s possible that the card network will reject it, and the messaging returned as to why can be somewhat vague for security purposes. Here are some reasons that may result in your card being rejected: Your card is already enrolled. This often happens when two people share a card. It also often happens when you already have an account (for example, you signed up a month or two ago and then signed up again accidentally). If you suspect you may have two accounts, reach out to our support team so we can assist you. Your card has expired. If your enrolled card has expired and you try to enroll a new card with the same card number, your new card will be rejected. Once you remove your expired card from your account, you will be able to enroll your new card. Your card is not supported. We do not currently accept Discover cards or Apple Cards. Some Visa, MasterCard, and Amex cards may be rejected if they are pre-paid, corporate, or issued outside the US. This isn’t up to us; it’s the policies of the card networks. If you use a card that you are unable to enroll to your account, please submit your receipts through the app and we’ll make sure to credit your account. As always, feel free to contact our support team for assistance.
How do I add or delete my card for in-store purchases?
To add a new card or to delete your linked cards, go into the menu in the upper left corner of the screen, and find the ‘Registered Cards’ section. Click on ‘Edit’ in the upper right corner and from here you will be able to delete your linked cards. Click on ‘Add a new card’ at the bottom of the screen to add your card. You can either scan your card for quick linking or you can manually type in your card number.
Do you store my credit card information?
No. We neither store nor see your credit card information. When you link your card for in-store transactions, your card number is encrypted and sent directly from your phone to Visa, MasterCard, or AmEx. They mark your card as enrolled and send us a notification when you use it to make a purchase at a Dillas location. When you make a digital purchase, your card information is stored in a payment vault for re-use on future orders. It is stored in a manner – tokenized and encrypted – that is unreadable to Thanx – we do not see or know your card number. When you use that card to make purchases, your card is sent securely from that vault to Dillas’ ordering platform for processing.
Do you share my personal information?
No. We don’t share your personal information (your name, your email address) with anyone.
How do I change my email/password
The app uses a passwordless log-in experience, so you do not have a password to log in. To change your email address, click the menu button in the top-left corner of the main screen and then click ‘Account’. On your account page, you will be able to edit your email address.
Who powers your loyalty program and mobile app?

Our loyalty program and mobile app is powered by Thanx. View the Thanx Terms.